On Monday, May 11, 2020, the American Hockey League announced the cancellation of the remainder of the 2019-20 season due to the COVID-19 Pandemic.
With that in mind, find the below FAQs in regards to the AHL’s announcement, and how that will affect tickets already purchased for those remaining Lehigh Valley Phantoms home games from the 2019-20 season.
What is the current status of the Phantoms 2019-20 season?
The American Hockey League has made the difficult decision to cancel the remainder of the 2019-20 regular season. Fortunately, only a portion of the season was affected. The seven remaining Phantoms home games in the 2019-20 season previously scheduled after March 12, 2020, will not be rescheduled.
What can I expect in regards to the 2020-21 Phantoms season?
The Phantoms and the AHL intend to play a full regular-season schedule for the 2020-21 season with no immediate impact made from the cancellation of the 2019-20 season. Additional details in regards to the schedule for 2020-21 and other important news regarding future games will be relayed by the organization and the league as it develops.
What is the plan for Phantoms Season Ticket Holders?
All Phantoms Season Ticket Holders for the 2019-20 season have been sent detailed information via email, on May 11, and will be contacted personally by their Phantoms Ticket Representative. Please check your email inbox for further details. In the event of additional questions, please connect with your Phantoms Ticket Representative that you received the email from. If you did not receive an email, please contact the Phantoms Ticket Sales Department via email at tickets@phantomshockey.com.
I purchased single-game or group tickets for one of the cancelled games, what is the status of those tickets?
With the AHL’s recent announcement to cancel the remainder of the regular season, you are eligible to use the credit from your tickets of the cancelled game or games for the 2020-21 Phantoms season. If you purchased online or at the box office, please call 610-347-8499. If you purchased directly through a Phantoms Ticket Representative, please connect with that person directly or email tickets@phantomshockey.com.
What is the plan for any unused Flex Pack vouchers or redeemed vouchers for a canceled game from the 2019-20 season?
Phantoms Flex Pack buyers will have options available to apply unused vouchers or redeemed vouchers of a canceled game from the 2019-20 season for the 2020-21 regular season. The process for redemption is still being finalized and will be communicated directly to buyers via email very soon. If you have further questions about the process, please reach out to your dedicated Phantoms Ticket Representative directly or contact us by e-mail via tickets@phantomshockey.com for details on available options.
I purchased tickets to a cancelled game online via a platform called Fevo, what is the plan for those tickets?
Tickets of cancelled games ordered via Fevo will be refunded within 30 days per the updated refund policies set forth by Fevo. Should you have additional questions in regards to your purchase and the refund process, please reach out to your dedicated Phantoms Ticket Representative directly or e-mail tickets@phantomshockey.com. Please reference your Fevo order number, e-mail address used for the purchase and the game date.
I purchased tickets through a third-party ticket resale site. What are my options?
All tickets purchased through a resale site (examples: StubHub, Seat Geek, Vivid Seats, etc.) will be subject to the ticket policy of those ticket marketplaces. Please contact their respective customer service departments for more information.
Thank you for your patience and understanding in these uncharted times. As always, the players, coaches and staff of the Lehigh Valley Phantoms thanks the community and fan base for their continued support.
Stay safe and take care. We will be cheering along together again soon.
