TERMS & CONDITIONS
Game Tickets: Inconsideration for, and subject to the payment of, the STH shall receive tickets to the seats assigned to them at time of purchase for the Phantoms’ home games played at the PPL Center in Allentown, PA. Season ticket packages currently include 2 preseason, 38 regular season and 2 playoff games.
Your Season Tickets are a Revocable License: Lehigh Valley Phantoms season tickets are owned by the Lehigh Valley Phantoms. Season Tickets are a revocable license issued by the Lehigh Valley Phantoms to the individual or corporate entity name that appears on the account of record. Breach of any of the terms below and/or on the reverse side of the ticket shall entitle the Lehigh Valley Phantoms to all available legal remedies.
All Sales Finale. No Refunds or Exchanges: Payments must be timely made on or before the agreed upon payment plan dates. Delivery of tickets shall be made in September or October prior to the applicable hockey season, and only upon receipt of full payment or for accounts that are current on all payments. For those on installment payment plans, in the event you fail to make any timely required payments, the Lehigh Valley Phantoms reserve the right to either (a) withhold your tickets for upcoming events until payment is made and the account is in good standing or (b) release your seats, with any payments made prior to the termination date forfeited by you. If no payments on your Season Tickets are made by August 1st, the Lehigh Valley Phantoms have the right to release your seats.
Playoffs: As a Season Ticket Holder of the Lehigh Valley Phantoms, the first two home playoff games are included in your season tickets. You will have the ability to purchase your seat for all remaining home playoff games, as well as additional seats based on availability. Season Ticket Holders will receive a form or credit for games not played. If STH fails to purchase playoff tickets when required by the Phantoms, the Phantoms have the right to sell such playoff tickets to third parties.
Multi-Year Agreement Accounts: In the event of a conflict between these terms and conditions, and those set forth in any written agreement covering season tickets for multiple years, the terms in the written agreement shall govern.
Early Termination by STH: Season Ticket Holders may terminate their season tickets prior to the expiration of the term by (a) giving written notice to the Phantoms prior to July 1 advising of the STH’s intent to terminate their agreement for the upcoming season, and (b) paying a termination fee of $50 per seat per each remaining Season of the term. Season Ticket Holder may transfer their account to another party to avoid above termination fee.
Fan Behavior: Any ticket holder who behaves in an unruly or disruptive manner, including, but not limited to, foul language, intoxication, physical or verbal abuse of other fans, Arena employees, game officials, players or coaches during, before or after a game may be asked to leave the PPL Center. The account holder of record is responsible for such behavior by anyone using their tickets. The Lehigh Valley Phantoms reserve the right in the event of such behavior, to terminate your Season Tickets without refund or other compensation in accordance with AHL and PPL Center policy.