Phantoms Rewards Program

Webpage Header

Phantoms RewardsFrequently Asked Questions (FAQs)AchievementsRaffle Rules

The Lehigh Valley Phantoms would like to personally thank you for being a loyal member of Phan Nation.

The Love and admiration for the Lehigh Valley Phantoms has been tremendous over our first few years inside of PPL Center in downtown Allentown, so we as an organization wanted a way to give back to you.  Thus, the Phantoms Rewards Program was born!

With a number of ways to earn Phan Points, right inside of the Phantoms365 App, members of our loyalty program will be able to cash in their Phan Points for really cool Phantoms gear, partake in auctions for one-of-a-kind collectibles and enter to win chances at exciting Phan Experiences!

We are extremely excited about this program and look forward to giving back to the people that are the most important part of our organization. The fans.

On behalf of the players, coaches and staff of the Lehigh Valley Phantoms, thank you for being a part of Phan Nation and welcome to the Phantoms Rewards Program.

Go Phantoms!

**Please be sure to update the Phantoms365 App in the App Store**

Rewards_logos 3

1. How do I start earning Phan Points inside the Phantoms Rewards Program?

Interested users will need to download the Phantoms365 App for either their iOS or Android device via the respective marketplace.  If you already have the app installed, be sure to update to the newest version via the App Store.  You can find links to download the app on the Phantoms365 page of this website.  Once installed on the users device, they will be able to sign up for the Phantoms Rewards Program by inserting their email and other information.  Users will receive a confirmation email and then be able to begin earning points within the app.  **Please note that the Android version of the Loyalty Program has not yet been released, but will be in the coming future.

2. What ways can I earn Phan Points in the Phantoms Rewards Program?

There are a number of ways to earn points within the Phantoms Rewards Program.  You can find a complete list under the “Achievements” tab here on the Phantoms website, or search the possible achievements within the “View Achievements” section of the Phantoms Rewards Program inside of the Phantoms365 App.

3. What sort of rewards can I earn by cashing in my Phan Points?

There are plenty of rewards that users will be able to exchange points for inside of the Phantoms Rewards Program.  Things like merchandise (t-shirts, hats, toys, etc.), cool experiences at PPL Center and the chance to take part in raffles for one-of-a-kind merchandise like signed jerseys, sticks and more!  The program will offer a changing array of rewards that will make it both fun and exciting to earn Phan Points! To see all the current rewards, users can access the “Redeem Points” section of the Phantoms Rewards area inside of the Phantoms365 App.

4. Do my Phan Points ever expire?

Phantoms Rewards Points will expire at the end of the given season.  Users that signed up late in the 2016-17 season will be able to carry their point totals over into the 2017-18 season.

5. How can I check my progress and achievements?

While a user is signed into the Phantoms Rewards Program inside of the Phantoms365 App, they will be able to click on the “View Achievements” section to see all of the events and achievements that they can complete.  Plus, users will also be able to see which achievements were completed, denoted by a green check mark, and which achievements that have made progress towards finishing.

6. Is there a way I can see what I've earned points for?

Yes.  Users, while signed into the Phantoms Rewards Program inside of the Phantoms365 App, can access the “History” section to see all of the past events and achievements from the prior week that earned them points as well as how many points they were awarded.  Your current point total will be displayed in the top-righthand corner of the Rewards Program dashboard.

7. How can I change my profile information?

Users can access the Phantoms365 App and then enter the Phantoms Rewards Program section.  Once at the main menu, select the “Profile” option.  Inside of that screen is where your user profile is kept.  Users will be able to edit that information or update their passwords directly from that screen.

8. How do I enter a keyword or scan a code to earn points inside of the App?

Under the “Earn Points” section of the Reward Program area, users can choose which method of entry based on what they are enter.  If they have a keyword from radio, television or social media, they can choose “Enter a Keyword”, then type the keyword that they received into the box and click submit.  Be sure to spell the keyword correctly to ensure you get points for it!

If the user is scanning a code for points, they would select “Scan a Barcode”, users may be prompted to allow access to the devices camera on first time of use.  Once the screen is open, users can position the code inside of the screen and should earn points once the code is processed.

9. What are the rules for Auction Rewards?

A complete list of rules for each of the raffle contests within the Phantoms Rewards Program can be found on the “Raffle Rules” tab of this webpage.  Each contest has a different set of terms and conditions, so be sure to read each accordingly.  You can also find the Lehigh Valley Phantoms Privacy Policy on this website.

10. What is a cool down period?

A cool down pertains to the amount of time that a user has to wait before they can complete the same achievement within the Phantoms Rewards Program.  There are some achievements that can be completed multiple times in a week, but will require a cool down period before they can be done again.

11. How do I receive points for coming to a game?

The Phantoms Rewards Program now rewards you for attending both home and away Phantoms games.  These are triggered by beacons around the concourse of PPL Center.  Users must ensure they have the most recent version of the Phantoms365 App as well as having their Bluetooth and Location Services enabled to receive alerts that award points for attending games.

Should you have additional questions or comments about the Phantoms Rewards Program, feel free to email rewards@phantomshockey.com.

100   Enroll in Phantoms Rewards / Fill in Profile
Instantly earn 100 points for enrolling in the Phantoms Rewards program. This can be completed one time per account.
300   Season Ticket Holder Bonus 
Earn 300 Phan Points for being a Lehigh Valley Phantoms full-season ticket or 20-game plan holder.  Valid for one redemption per account, per season. You can earn your points by scanning a code available at the Phantoms Retention Tent near the Air Products gate during Phantoms home games. Speak with one of the Ticket reps to acquire the code.
5   Watch a Video
Earn 5 Phan Points when you watch a video inside of the Phantoms365 App. Can be completed three times per week with a 24 hour cool down.
5   Read a News Article
Earn 5 Phan Points when you read an article inside of the Phantoms365 App. This can be completed three times a week with a cool down of 24 hours.
5   Share a News Article
Earn 5 Phan Points when you share a news article from the Phantoms365 App to your social media platforms. This can be completed twice a week.
5   Enter a Social Media Keyword
Earn 5 Phan Points every time you enter a Social Media Keyword from the Phantoms. Only valid on game days, one redemption per code.
5   Tim Hortons Purchase
Earn 5 Phan Points when you spend $5 at Tim Hortons inside of PPL Center. Can be completed twice a day, with a cool down of two hours. Ask the cashier for the scan code.
10   Chickie’s & Pete’s Purchase
Earn 10 Phan Points when you spend $25 at Chickie’s & Pete’s inside of PPL Center. Can be completed twice a day with a cool down of two hours. Ask your server for scan code.
10   99 Bottles Purchase
Earn 10 Phan Points when you spend $25 at 99 Bottles inside of PPL Center. Can be completed twice a day with a cool down of two hours. Ask your server for the scan code.
30   Phantoms Game Attendance
Earn Phan Points every time you come to a Phantoms home game at PPL Center!
10   Phan Shop Purchase
Earn 10 Phan Points when you spend $10 or more at any of the Phan Shop locations inside of PPL Center. Valid for one redemption per day. See the bottom of your purchase receipt for scan code.
5   Phantoms Program Scan 
Earn 5 Phan Points by scanning a code inside of the Phantoms game-day programs. Limit one scan per two days. Find the code inside of the Phantoms Program available for purchase inside of PPL Center on game days.
10   Phantoms Charities 50/50 Purchase
Earn 10 Phan Points when you purchase a Phantoms Charities 50/50 raffle ticket at a Phantoms game. Valid for 1 redemption per game day. Check the bottom of your ticket for the QR code scan.
5   PPL Center Concessions – 32 oz. Souvenir Soda
Earn 5 Phan Points when you purchase a 32-ounce souvenir beverage at a PPL Center concession stand and scan a sticker on game nights! Valid for one redemption per game. Code will be found on the bottom of the cup.
5   PPL Center Concessions – Hamburger or Sandwich
Earn 5 Phan Points when you purchase a Hamburger or Sandwich at a PPL Center concession stand and scan a sticker on game nights! Valid for one redemption per game. Code will be found on the bottom of the sandwich boat.
10   Watch an In-Game Replay on App
When inside the PPL Center, connect to the “PhanWiPhi” wireless network and watch an in-game highlight. Can be completed twice a week with a cool down of 20 hours.
20   Watch Phantoms Away Games at Chickie’s & Pete’s – Coming Soon
Earn 20 Phan Points for watching a Phantoms away playoff game on the TVs at Chickie’s & Pete’s inside of PPL Center during one of our watch parties. One redemption per game day.
5   Listen to Radio Game Broadcast on App
Earn 5 Phan Points for listening to a Phantoms game inside of the Phantoms365 App. Can be completed three times per week with a cool down of 24 hours.
5   Listen to Game Broadcast on Radio
Enter a Radio Keyword given out by Bob Rotruck to earn 5 Phan Points! Keyword expires one day after the game. Listen to the live broadcast of the Phantoms game in order to obtain the code.

*Achievements and point totals are subject to change, for the most current version of achievements, please check the Phantoms365 App.