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General Ticket Frequently Asked Questions
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**The most convenient way to purchase Phantoms Tickets is online via ComcastTIX at www.phantomshockey.com.
**Tickets for all Phantoms Games can be purchased at the Wachovia Center Box Office, which is open from 10 a.m. until 6 p.m. weekdays and 10 a.m. until 4:30 p.m. Saturdays, Sundays, and holidays (Sundays and holidays on event days only).
**The Wachovia Spectrum Box Office will open 3 hours prior to game time to sell Phantoms tickets.
**Join the Cyber Club at to receive emails on upcoming ticket information, promotions, presales, item packages and other great savings before the General Public. (Click here to sign up for the Cyber Club)
**Reserve your season tickets now!! Click the link here to put down a $100 deposit for season tickets now. You will be contacted by a Phantoms sales rep shortly after to reserve your seats and go over the great benefits of being a Phantoms season ticket holder.
**What is will call? "Will Call" means that your tickets will be available for pick up at the Ticket Office prior to or on the night of an event. The designated will call window only has pre-printed tickets for the event that day. Any purchases or other tickets for other events need to be picked-up at the regular sales window. Due to time constraints and volume of tickets to be picked-up we highly recommend picking up tickets well in advance of the performance date and/or time.
**Why does a ticket cost more than what is advertised? Comcasttix.com provides a service, for teams and artists, by giving an outlet for the public to purchase tickets. The base price, which covers the cost of the artist and/or team, is the advertised price. There is then a convenience charge added to cover the costs for the services provided by the website.
**We do not currently support online accessible seating ticket purchases, but we understand the importance of your comfort and convenience and will do our best to accommodate all requests. A number of accessible seating locations are available depending on your price range request and needs. Please contact us at 215-952-7337 and a customer service representative will assist you on your seating needs.
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Season Ticket Holder FAQs
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How can I obtain information regarding Phantoms season tickets and game plans?
What types of payment plans are available for Phantoms season ticket holders?
How can I change the account information on my Phantoms season ticket account?
I am a season ticket holder. How can I change my seat location?
What is the ticket exchange policy?
What if I miss a giveaway?
What can I do if I lose my ticket for a game or cannot get them to the person who needs to use them?
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How can I obtain information regarding Phantoms season tickets and game plans?
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To receive information for Phantoms season tickets or game plans, please call the Phantoms Sales Office at (215) 465-4522 or log on to phantomshockey.com. Back to top
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What types of payment plans are available for Phantoms season ticket holders?
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You can either pay for your Phantoms season tickets in full or you can utilize either the two (2)-part payment plan or seven (7)- part payment plan. To see the dates for your Phantoms payments, click here. Back to top
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How can I change the account information on my Phantoms season ticket account?
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Any change to account information must be make in writing and sent to the Phantoms Customer Service Department:
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I am a season ticket holder. How can I change my seat location?
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Please send all relocation requests in writing to the Phantoms Customer Service Department or to your Personal Account Executive.
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What is the ticket exchange policy?
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The Phantoms has the least restrictive season ticket holder exchange policy in the AHL. As a season ticket holder, you can exchange any number of unused tickets for any future games during the regular season. In order to complete the exchange, the Customer Service Department must have your unused tickets in-hand at least 24 hours in advance of the game desired. You can either mail your unused tickets to Phantoms Customer Service or exchange them at the Season Ticket Holder Exchange window located behind Section 201. All exchanges are for future games only. No exchanges will be done on the day of the game desired.
All 20 and 10-game plan holders have a pre-selected set of games to exchange tickets. The guidelines are the same. All exchanged tickets are due at least 24 hours before the game desired, and no exchanges will be done on the day of the game desired. Back to top
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What if I miss a giveaway?
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As a season ticket holder, you are guaranteed all premium giveaways. If you miss a giveaway, please notify Phantoms Customer Service or your Personal Account Executive. Back to top
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What can I do if I lose my tickets for a game or cannot get them to the person who needs them?
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If you lose your tickets, contact Phantoms Customer Service with your name, account number, seat location and Will Call name by phone or e-mail. The Box Office will issue tickets with a new barcode, canceling out your original tickets. Your new tickets can be picked up at Will Call located on the lower level of the Wachovia Spectrum inside the Executive Entrance. Photo ID is required. Back to top
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How do I go about requesting a zamboni ride or benchwarmers?
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Zamboni rides are on a first come, first serve basis. There are only a certain number of spots on the bench to watch the pre-game skate, with a select number held for specific purposes such as charity. If you wish to inquire about a zamboni ride or benchwarmers, please contact the Phantoms Sales Department at (215) 465-4522 or your Personal Account Executive. Back to top
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Phantoms Ticket FAQs
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How can I purchase single game tickets?
How can I purchase group tickets to a Phantoms game?
How much are Phantoms tickets?
At what age does a child need a ticket to a Phantoms game?
I received a voucher for a free Phantoms ticket. How can I redeem it?
How can I purchase handicapped seating?
I already have tickets, and just realized I cannot make it to the game. Can I exchange them?
Do the Phantoms offer birthday packages?
Do the Phantoms offer single game packages?
What time does the Box Office open?
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How can I purchase single game tickets?
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Season ticket holders and game plan holders can purchase additional tickets by contacting their Personal Account Executive or Phantoms Customer Service at (215) 952-7337. Tickets are available for the general public through Comcast Tix by clicking here or calling 1-800-298-4200. Back to top
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How can I purchase group tickets to a Phantoms game?
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The Phantoms offer tickets for groups at a discounted rate. For more information, please contact the Phantoms Sales Department at (215) 465-4522. Back to top
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How much are Phantoms tickets?
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Please click here for a complete list of Phantoms ticket prices. Back to top
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At what age does a child need a ticket to a Phantoms game?
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Children ages two (2) and under are free. Any children over the age of two (2) need a ticket. Back to top
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I received a voucher for a free Phantoms ticket. How can I redeem it?
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All vouchers for free tickets or buy one, get one offers must be redeemed at the Wachovia Center box office during office hours, 9:00 AM to 6:00 PM, Monday through Friday or at the Wachovia Spectrum box office on the game night. No vouchers are redeemable over the phone or online unless otherwise specified. All transactions must be done at the box office. Back to top
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How can I purchase handicapped seating?
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Wheelchair seating, as well as other seating for fans with disabilities, is available at various locations throughout the Wachovia Spectrum. Season tickets for accessible seating may be purchased for a disabled patron and one companion. A limited number of accessible seats are held for day-of-game relocations. These relocations are handled by Guest Services located inside the Spectrum behind Section 216, next to the entrance for Bullies. To purchase accessible seating, please contact the Phantoms Sales Department at (215) 465-4522. Back to top
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I already have tickets, and just realized I cannot make it. Can I exchange them for another game?
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The Phantoms ticket exchange program is an exclusive benefit to season ticket holders and 20-, 16- and 10-game plan holders. Individual game purchasers are not eligible for ticket exchanges or refunds. Back to top
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Do the Phantoms offer birthday packages?
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The Phantoms offer birthday packages that include a minimum of 10 tickets, food vouchers and party bags for the children. The birthday child’s name will appear on the scoreboard during the game. The Phantoms offer two packages as well as a MVP package to fit everyone’s needs. Please click here for more details or call Phantoms Customer Service at (215) 952-7337. Back to top
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Do the Phantoms offer single game packages?
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The Phantoms typically offer a holiday season package, which includes a designated number of tickets and other Phantoms merchandise. Other packages vary throughout the season. All packages are available through phantomshockey.com or by calling Comcast Tix at 1-800-298-4200. Back to top
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What time does the Wachovia Complex Box Office open?
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Tickets for events at the Wachovia Center and Spectrum can be purchased at the box office in the Wachovia Center Monday through Friday 9:00AM to 6:00 PM. The Wachovia Spectrum Box Office opens three (3) hours prior to game time. Back to top
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Phantoms Parking FAQs
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How much is parking at the Wachovia Complex?
How can I get reserved parking?
Is handicapped parking available?
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How much is parking at the Wachovia Complex?
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Parking within the Wachovia Complex is $11 day of game. Cash parking is limited and based upon availability. There are additional private lots in the sports complex area. Click here to view the parking map. Back to top
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How can I get reserved parking?
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Reserved parking is available to purchase for full season ticket holders. The lots available are Lot A on the Broad Street side of the building and Lot H in between the Wachovia Spectrum and Wachovia Center. Discounted parking is available to purchase for game plan holders. Back to top
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Is handicapped parking available?
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There are handicapped parking spaces available in Lot H between the Wachovia Spectrum and Wachovia Center. You must have a valid handicapped tag in order to park. Back to top
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Miscellaneous Phantoms FAQs
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Where is the Wachovia Spectrum located?
Where can I find the Phantoms promotional schedule?
Are cameras permitted in the Wachovia Spectrum?
Can I bring food into the Wachovia Spectrum?
Where is Will Call?
What time can I enter the Wachovia Spectrum for a Phantoms game?
Where is First Aid?
Is there an ATM (Automated Teller Machine) at the Wachovia Spectrum?
What if I need to exit the building to smoke? Will I be let back in?
How can I have Phlex visit my seat?
How can I get a player's autograph?
Where can I purchase Phantoms merchandise?
Can I request a birthday wish or message greeting on the scoreboard?
How can I find out what other events are at the Wachovia Complex?
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Where is the Wachovia Spectrum located?
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The Wachovia Spectrum is located at:
3601 South Broad Street
Philadelphia, PA 19148
The Wachovia Spectrum is located just minutes from Philadelphia International Airport, Center City and South Jersey. Back to top
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Where can I find the Phantoms promotional schedule?
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Click here to see the Phantoms promotional schedule. Promotions and their dates may change. Back to top
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Are cameras permitted in the Wachovia Spectrum?
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Still camera only, no professional lenses are permitted into the arena unless authorized. No video is allowed. Back to top
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Can I bring food into the Wachovia Spectrum?
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No outside food or drink is permitted inside the Wachovia Spectrum. Back to top
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Where is Will Call?
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Will Call is located inside the Executive Entrance of the Wachovia Spectrum on the South Side of the building facing the Wachovia Center. Will Call opens 90 minutes prior to game time. In order to pick up your tickets, a valid form of ID is needed as well as the credit card used to purchase the tickets. Back to top
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What time can I enter the Wachovia Spectrum for a Phantoms game?
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Doors open 60 minutes prior to game time. Back to top
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Where is First Aid?
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First Aid is located on the North Side of the Wachovia Spectrum behind Section 226. Back to top
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Is there an ATM (Automated Teller Machine) in the Wachovia Spectrum?
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The ATM is located next to Security behind Section 211. Back to top
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What if I need to exit the building to smoke? Will I be allowed back in?
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The Wachovia Spectrum is a smoke-free facility. If you would like to go outside to smoke, Security staff is stationed behind Sections 207/208 and Sections 219/220. Security will let you back inside the building. Back to top
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How can I have Phlex visit my seat?
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If you would like to have Phlex make a special stop to your seat, please contact Phantoms Customer Service at (215) 952-7337 or Mike Hart, the Phantoms Grassroots Manager at mhart@comcast-spectacor.com. Phlex will try his best to accommodate your request depending upon his previous commitments for that night's game. Back to top
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How can I get a player's autograph?
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Phantoms practices at the Virtua Heath Flyers Skate Zone in Voorhees, NJ are open to the public. Often, players will sign autographs. Click here for the Phantoms practice schedule. Back to top
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Where can I purchase Phantoms merchandise?
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Phantoms merchandise is available at all home games at Fan Gear locations in the Wachovia Spectrum. Fan Gear at the Wachovia Spectrum is closed on non-game days. If you cannot make it to the Wachovia Spectrum for a game, visit the Phantoms online store at phantomshockey.com or the online store at the official American Hockey League website, www.theahl.com. Back to top
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Can I request a birthday wish or message greeting on the scoreboard?
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If you would like to include a happy birthday or anniversary wish for someone at a Phantoms game, please call Phantoms Customer Service at (215) 952-7337 or email phantomscs@comcast-spectacor.com. All requests must be done by 12 PM on the day of the game. Back to top
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How can I find out what other events are scheduled at the Wachovia Complex?
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For the Wachovia Complex event calendar, click here. You can also become a member of the Wachovia Complex Cyber Club by clicking here. Back to top
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